Privacy Policy
Privacy Policy
Effective Date: 25/11/2025
Top Freeze Ltd (“we”, “us”, or “our”) provides appliance sales, appliance repair, and property maintenance services across London and surrounding areas. We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and share personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Business Name: Top Freeze
Service Area: London + Cambridge + surrounding areas
Email: info@topfreeze.co.uk
Phone: 0208 586 7029
Website: topfreeze.co.uk
Information We Collect
We may collect and process the following personal data:
- Full name
- Address
- Email address
- Phone number(s)
- Appliance details and fault information
- Booking and service history
- Payment method information (we do not store card details)
This information is collected when you:
- Book a repair or maintenance service
- Purchase an appliance
- Contact us via our website, phone, email, or booking form
- Are referred to us by letting agents, insurance companies, or warranty providers
How We Use Your Information
We use your personal data to:
- Provide appliance sales, repair, and property maintenance services
- Schedule appointments and attend service calls
- Communicate about bookings, repairs, invoices, and follow-ups
- Process payments and manage accounts
- Liaise with letting agents, insurance companies, and warranty providers
- Maintain service records and comply with legal or regulatory obligations
Marketing Communications
We may contact you in the future for marketing purposes, including:
- Service reminders
- Offers or promotions
- Information about new or related services
Marketing communications will be sent by email, phone, or SMS where permitted by law.
You can opt out at any time by:
- Clicking “unsubscribe” in an email
- Or contacting us directly using the details below
Lawful Basis for Processing
Under UK GDPR, we process personal data based on:
- Contract: to provide requested services or products
- Legitimate interests: to manage and grow our business and communicate with customers
- Legal obligation: for tax, accounting, and regulatory compliance
- Consent: for marketing communications where required
Payments
Customers may pay via:
- BACS transfer
- Payment links
- Over the phone
Payments are handled securely by third-party payment providers. We do not store full debit or credit card details.
Sharing Your Information
We may share personal data where necessary with:
- Letting agents
- Insurance companies
- Warranty companies
- Payment processors
- Scheduling, accounting, or job-management software providers
We only share the information required to perform these services. We do not sell your personal data.
How Long We Keep Your Data
We will keep your personal data while we are providing services to you. After this, we will retain your personal data only for as long as is necessary to:
- respond to any questions, complaints, or claims made by you or on your behalf;
- demonstrate that we have treated you fairly and in accordance with our obligations;
- maintain records required by law, including for tax, accounting, warranty, and regulatory purposes; and
- protect and defend our legal rights and interests.
When your personal data is no longer required, it will be securely deleted or anonymised.
Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where legally permitted)
- Restrict or object to processing
- Request data portability
To exercise your rights, please contact us using the details below.
Cookies
Our website may use cookies and analytics tools (such as Google Analytics) to improve website functionality and user experience. You can manage cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Top Freeze Ltd
Email: info@topfreeze.co.uk
Phone: 0208 586 7029