Frequently Asked Questions
Have questions about your appliance repair, maintenance, or replacement? We’ve compiled answers to the most common queries our customers ask to help you understand our services and make informed decisions about your home appliances.
Why Us
- Same-day or next-day appointments available
- Expert engineers with over 40 years of combined experience
- Appliance repairs, sales, and maintenance — all in under one roof!
- Covering all postcodes in London
- Expert engineers with over 40 years of combined experience
WHAT CLIENTS ASK US
Frequently Asked Questions
1. What types of appliances do you repair?
We repair a wide range of home appliances, including refrigerators, freezers, washing machines, tumble dryers, dishwashers, ovens, and cookers. Whether it’s a domestic or commercial appliance, our expert technicians can handle it.
2. Do you provide same-day or emergency repair services?
Yes, we offer same-day and emergency repair services across most areas in the UK. If you have an urgent issue, contact us and we’ll try to send a technician to you as soon as possible.
3. Are your technicians certified and insured?
Absolutely. All our engineers are fully trained, certified, and insured, ensuring every job is carried out safely and to the highest professional standards.
4. Do you charge a call-out fee?
We offer free estimates and transparent pricing. In most areas, our call-out fee is included in the final repair cost, so there are no hidden charges.
5. Do you offer warranty on repairs?
Yes, all our repairs come with a warranty period (usually 3 Weeks ) covering both parts and labour, giving you complete peace of mind.
6. How long does an appliance repair usually take?
Most repairs are completed within one visit. However, if parts need to be ordered, we’ll schedule a follow-up visit as soon as the replacement parts arrive.
7. Can you supply and install new appliances?
Yes, besides repairs and maintenance, we also sell and install new home appliances from top brands. We can help you choose the right product and set it up for you.
8. What areas do you cover?
We provide appliance repair and maintenance services across London and surrounding areas. You can check our “Areas We Cover” page for full coverage details.
9. What payment methods do you accept?
We accept all major payment methods including cash, debit/credit cards, and online transfers. Payment is due once the service is completed to your satisfaction.
10. How do I book a service?
You can book a repair or maintenance appointment online through our contact form, or simply call us at 020 8586 7029. Our team will confirm your booking and assign a technician promptly.
